ATHOS Front Desk Hub
Internal training tool

Laura

Front desk SOP assistant for ATHOS Performance

Ready

Ask Laura how to run ATHOS.

Front desk support, ATHOS style — bookings, Plato steps, billing, WhatsApp workflows, monthly admin. Calm, warm, and built around the 1% mindset. Tap a topic on the left, or just type a question.

Press Enter to send · Shift+Enter for a new line · Laura can make mistakes, always sanity-check against the SOP doc.

Front Desk Tasks

Mark items as Completed and the date & time fill in automatically. State is saved on this device.

Front Desk Tools

Everything you need to run the floor — templates, routines, trackers and weekly insights.

Quick Templates

One-click copy of ATHOS canned messages. Click a card, fill the fields if there are any, copy to clipboard.

File Name Generator

Build a filename in the ATHOS convention: Document type - Name - DD.MM.YYYY. Copy and use it when saving patient documents.

Quick File Name

Date-first convention: DD.MM.YYYY - Filename. Use for non-patient files that sort chronologically (invoices, receipts, meeting notes).

Log Expenses

Track clinic spend — supplies, groceries, postage, repairs. Tag personal pay-outs as reimbursement so they don't get forgotten.

Waitlist

Patients waiting for an opening. Log who's waiting, their window and time preference — Laura will flag waitlisted patients in cancellation flows so we can reach out first.

Follow-up Queue

Patients without an upcoming appointment who still need a nudge — discharged with no rebook, 48-hour check-ins, TBC slots, lapsed regulars. Don't let anyone fall through.

Update Letter Tracker

Initial & follow-up update letters with a 48-hour countdown. Orange-strip flow on the Plato side, tracker here.

Cancellation Log

Running ledger of cancellations and the call we made — DNA, No Charge, Fee Charged, Waived.

Doctor Review Tracker

Upcoming patient doctor reviews with letter-due dates (48 hours before).

End-of-Week Digest

A snapshot of the week: tasks done, cancellations, GRs, outstanding letters, lingering urgent items.